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Refund & Cancellation Policy

At COPLUCK ENTERPRISES PRIVATE LIMITED, customer satisfaction is our priority. This Refund and Return Policy explains the terms and conditions under which returns, replacements, and refunds are processed.

1. Eligibility for Returns

You may request a return if the following conditions are met:

  • The product is received in a damaged, defective, or incorrect condition.
  • The product is unused, unwashed, and in its original packaging with all tags, accessories, manuals, and invoices intact.
  • The return request is submitted within 7 days of receiving the product.

2. Non-Returnable Items

The following items are not eligible for return or replacement:

  • Products that have been used, washed, altered, or damaged after delivery.
  • Customized or personalized products.
  • Products returned without original packaging or missing accessories.
  • Items marked as non-returnable on the product page.

3. Return Process

To request a return, please follow these steps:

  • Email us at copluck9@gmail.com with your Order ID, product details, and the reason for the return.
  • Attach clear photographs or videos if the product is damaged or defective.
  • Our customer support team will review your request and provide return instructions if your request is approved.
  • Pack the product securely and ship it to the return address provided by our support team.

4. Refund Policy

Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, the refund will be processed to the original payment method within 5–7 business days.
  • If the payment was made through Cash on Delivery (COD), the refund will be transferred to your registered bank account or UPI ID.
  • Shipping charges, if applicable, are non-refundable unless the return is due to our error.

5. Exchange Policy

If the replacement product is available, it will generally be dispatched within 5–10 business days after the returned item has been received and verified.

6. Return Shipping Charges

Customers are responsible for return shipping charges unless:

  • The wrong product was delivered.
  • The product arrived damaged or defective.
  • The return is due to an error made by COPLUCK ENTERPRISES PRIVATE LIMITED.

7. Order Cancellation

Orders may be cancelled before they are shipped. Once an order has been dispatched, cancellation requests cannot be accepted. In such cases, the Return Policy will apply if the product is eligible.

8. Contact Us

If you have any questions regarding returns, replacements, or refunds, please contact us:

Company Name: COPLUCK ENTERPRISES PRIVATE LIMITED

Address:
Shop No. 329, 3rd Floor,
Plot No. 3, Vardhman Dwarkadeesh MLU,
District Centre Complex, Sector 10,
Dwarka, New Delhi – 110075,
South West Delhi, Delhi, India.

Email: copluck9@gmail.com

We appreciate your trust in COPLUCK ENTERPRISES PRIVATE LIMITED and are committed to providing you with a fair, transparent, and hassle-free return and refund experience.